FAQ's

How do I contact you directly?

You can message us directly from our website page using the Messenger bot. Leave a message and one of our team will reply promptly. 

You can reach us by email: sales@stellarugs.com.au.

You can message us from our Facebook pages: Stella Rugs.

Or on Instagram on: www.instagram.com/stella_rugs

Be sure to leave your contact phone number and we will call you.

How do I clean my rug?

A gentle vacuum 1-2 times a week is generally enough to keep your rug fresh and free of normal everyday debris. You may prefer to vacuum more often if your is in a high traffic area or you have feel it needs it. 

Spills: Blot up with a clean absorbant cloth immediately. Do not rub harshly as you may damage the pile. 

Stains: We recommend Stainex as a safe non-toxic yet very effective stain remover. Follow the instructions.