Information & Policies

Returns Policy

Stella Rugs guarantee our products and if you find your rug is not 100% perfect we will replace free of charge. The faulty item should be photographed and repacked ready for collection within 7 days.

Unwanted purchases can be returned within 30 days. You will be issued a refund less the freight charge once we have received the item and it is found to be undamaged, dirty or otherwise not in its original condition.

Email: with any questions on returning a rug. Be sure in include a contact name and phone number.

Privacy Policy

Stella Rugs strictly adheres to the Australian Privacy Act of 1988. We value your privacy and all data collected will be dealt with sensitively and securely. We may send you special offers from time to time with an option to opt out at any time.